Conditions d’utilisation
Online Store Terms
By visiting our site and/or purchasing from us, you engage in our “service” and agree to be bound by the following terms and conditions. These terms and conditions apply to all users of the site. Please carefully read our terms and conditions before using our website.
The website, byfirenzzi.com, is operated by By Firenzzi. Throughout the site, the terms “we,” “us,” and “our” refer to By Firenzzi, collectively responsible for providing the services offered on this site.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit our “service” in any way.
You understand that your content may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
Information Accuracy
We are not responsible if the information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Changes and Prices
We reserve the rights to modify the price of any product at any time without notice.
Products
We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of color will be accurate.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We do not warrant that the quality of any products purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Order Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. If your package fails to arrive due to inaccurate, incomplete, or outdated information that you provided, you lose your right to receive your order. In such cases, By Firenzzi shall not be liable and is not obligated to resend your order.
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed by the same account or using the same billing and/or shipping address or credit card. If we change or cancel an order, we may attempt to notify you via email or phone.
We strongly recommend that you double-check your shipping and billing addresses during checkout and after your purchase. If you notice a mistake, please contact us immediately at info@byfirenzzi.com. If the package has already been sent to the incorrect address, we are not obligated to resend it.
Refund Policy
If your order is eligible, you may request a refund within 30 days of the delivery date under our return or warranty policy. Refunds will reflect the promotional discount applied to the order. Refunds may take 2–7 business days to appear in your account. Refunds are issued only to the original payment method. We reserve the right to deny refunds after 30 days.
We are not responsible for address errors, lost packages, or delivery delays after your order leaves our facility. If your order is marked as “delivered” and is lost, you have 7 business days from the delivery date to file a claim. For incorrect or missing items, you have 3 business days to file a claim. An email notification will be sent once your refund is approved.
Promotions
Mystery products and free gifts are non-refundable. If your order includes a promotional discount and is eligible for a refund, it will be calculated according to the discount applied. Each qualifying order is eligible for only one free gift and one free bracelet.
Warranty Claims
By Firenzzi reserves the right to deny any warranty claim that does not meet our criteria. This includes, but is not limited to, claims for items not purchased from our official website, silver tarnishing, pearl discoloration, lost or damaged jewelry, improper use, accidents, or wear and tear. By Firenzzi is not liable for incidental or consequential damages arising from the use or misuse of our products.
Modification of Terms
By Firenzzi reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be posted on our website. Continued use of our services constitutes acceptance of the revised terms.
Disclaimer of Warranties
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
Limitations of Liability
In no case shall By Firenzzi be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products purchased, including any errors or omissions in any content or product made available via the service. In jurisdictions that do not allow the exclusion or limitation of liability, our liability will be limited to the fullest extent permitted by law.
Mobile Terms of Service
The By Firenzzi mobile message service (the \"Service\") is operated by By Firenzzi. By using the Service, you agree to these Mobile Terms. We may modify or cancel the Service or its features at any time. Continued use of the Service following any changes constitutes your acceptance of such changes.
By consenting to our SMS/text messaging service, you agree to receive recurring messages from and on behalf of By Firenzzi at the number you provided. Text messages may be sent using automated technology. Message types include order updates, account alerts, and marketing promotions.
Participation is voluntary and not a condition of any purchase. We do not charge for this Service, but your wireless provider may apply charges. Message frequency varies. Message and data rates may apply. You are responsible for all such charges.
You may opt out at any time by texting STOP or clicking the unsubscribe link. You’ll receive a one-time confirmation message. No further messages will be sent unless you reinitiate contact.
For help, contact us at info@byfirenzzi.com.
We may change any shortcode or phone number we use. You acknowledge that messages sent to a discontinued number may not be received and we are not responsible for unprocessed requests.
We are not responsible for delayed or undelivered messages. You agree to provide a valid mobile number. If your number changes, you must re-subscribe. We are not liable for delivery failures or message errors.